At the handover, the flat's condition is recorded. What is documented counts afterwards. Good preparation protects you from unjustified costs.

Before the handover

The flat must be completely emptied and cleaned. Repair minor damage such as dowel holes. Read the meters. Gather all keys, including copies and cellar and letterbox keys.

The handover protocol

The most important document: the protocol records the condition of each room, any defects, meter readings and the number of keys. Check everything carefully before signing.

Your rights: Normal wear and tear cannot be charged. You don't have to sign if you disagree – note your position in writing.

Normal wear or damage?

Key point: normal wear from proper use cannot be charged to you. Faded wallpaper, small scratches after years – that's normal. A hole in the wall or a burn mark, however, is damage.

In case of disagreement

If you contest a defect, have it noted in the protocol. Photograph the clean flat as evidence. In case of dispute, contact the conciliation authority – the procedure is free.

Frequently Asked Questions

Do I have to sign the protocol?
Not if you disagree. Note your differing position in writing in the protocol.
What is normal wear and tear?
Faded colours, small signs of use after years. This cannot be charged.
What to do in a dispute over defects?
Contact the conciliation authority for tenancy matters. The procedure is free.