The handover protocol records the condition of the flat at handover. It protects tenant and landlord. What it contains serves as the basis for any claims.

What the protocol records

The protocol documents the condition of each room, any defects, meter readings and the number of keys handed over. Both parties sign it. Check everything carefully before signing.

Normal wear or damage?

Key point: normal wear from proper use cannot be charged to you. Faded wallpaper or small scratches after years are normal. A hole in the wall or a burn mark are damage.

Your rights: You do not have to sign if you disagree. Have your differing position recorded in writing in the protocol.

Take photos

Photograph the cleaned flat at handover. In case of a later dispute, these photos serve as proof of the condition. Document especially critical areas like the kitchen, bathroom and floors.

In case of disagreement

If you contest a defect, have it noted in the protocol. In case of a dispute, contact the conciliation authority for tenancy matters – the procedure is free and often effective.

Frequently Asked Questions

What does the handover protocol record?
The condition of each room, defects, meter readings and the number of keys. Both parties sign it.
Must I sign even if I disagree?
No. Have your differing position recorded in writing before signing anything.
Why take photos?
Photos of the clean flat serve as proof of the condition in case of a later dispute.